Plumbing repairs
Repairs that actually
fix the problem —
and don't come back
Tap, toilet, leak, valve and hot water repairs across Kent. Diagnosed properly, fixed in one visit where possible, and backed by workmanship cover up to 5 years.
What it covers
Domestic and commercial plumbing repairs — diagnosed first, fixed properly
Most plumbing repairs are simple — when they're diagnosed correctly. A dripping mixer is a worn cartridge. A running toilet is a failed fill valve or flush seal. A weeping radiator valve is a £40 part and a 30-minute job. The expensive repairs are almost always the ones that started small and got the wrong fix three times.
Our repair work covers everything on a typical plumbing system: taps, mixers and isolation valves, toilet cisterns and pan repairs, radiator valves and bleed issues, immersion heater elements, expansion vessels and PRVs, flexi-hose and connection replacements, outside taps, overflow and gully repairs, and full diagnosis on persistent slow leaks.
Every repair starts with a proper diagnosis. We don't replace parts speculatively, we don't bill for 'we may as well change this while we're here', and we don't leave a partial fix that needs us back next month. You get a fixed price for what's actually needed, in writing, before any work starts.
What happens if you wait
Half-fixed plumbing is more expensive than fully fixed plumbing
The most expensive repairs we attend are repeat repairs — the same dripping mixer, the same running toilet, the same weeping joint, fixed wrongly twice and finally diagnosed properly on the third visit. Each speculative attempt costs the customer in parts, time and damage. Diagnosing properly the first time is always cheaper.
A 'small' weeping joint behind a kitchen unit can rot the cabinetry, blow plaster and stain ceilings — costs that dwarf the original repair.
Manufacturer warranties on cylinders, cartridges and unvented systems are often voided by unqualified prior work.
Worn isolation valves get harder to operate the longer they're left. A £20 part replaced now is a £300 isolated-supply rebuild later.
Common mistakes we fix every week
- Tightening a leaking compression nut until the olive splits and the leak becomes a flood.
- Silicone-sealing a live joint as a permanent fix.
- Replacing tap washers on cartridge taps because the YouTube video said so.
- Buying replacement taps online before checking pipe centres and isolation valves.
- Letting a handyman touch an unvented cylinder.
- Turning up the heating system pressure repeatedly instead of finding the leak that's dropping it.
Our process
A predictable, step-by-step system — no surprises, no upsells
-
STEP 01Call the office
Real engineer on the phone — diagnostic questions before we book the visit.
-
STEP 02Same/next-day attendance
Most non-urgent repairs attended within 24–48 hours. Emergencies typically 1–4 hours.
-
STEP 03Diagnose & quote
Find the actual cause, show you what's wrong, quote a fixed price in writing before starting.
-
STEP 04Repair cleanly
Dust sheets down, tools out, repair done to WRAS standards by qualified engineers.
-
STEP 05Test & guarantee
Pressure-test, demonstrate, tidy. Workmanship guarantee of up to 5 years in writing.
What you get
Concrete outcomes — not vague promises
Speculative parts swaps are how customers get billed twice — we diagnose properly first time.
Stocked vans mean most domestic repairs are completed on the first attendance.
Quoted before we start. No hourly billing, no add-ons at the door.
Dust sheets, shoe covers, vacuumed work area. You shouldn't be able to tell we were there.
If another plumber has misdiagnosed, we'll happily review and give you a straight answer.
Workmanship guarantee on every repair — even small ones.
Technical detail
How a proper repair diagnosis actually works
The expensive repairs in plumbing are almost never the parts — they're the misdiagnoses. Diagnosing properly is the difference between a £90 visit and a £600 rolling problem.
Tap and mixer repairs
Most modern mixers are cartridge-based and fail predictably — the cartridge wears, the lever loosens, and either the hot or cold side drips. The fix is a manufacturer-specific replacement cartridge, not a generic 'washer change'. We carry the major brand cartridges on the van for one-visit repairs.
Toilet repairs
Persistent flush issues are almost always one of three things — a failed fill valve, a perished flush seal, or a worn cistern washer. Macerators (Saniflo and similar) need stripping and rebuilding when they jam, with the correct shaft seals. Wax and waxless pan seals fail predictably after 10–15 years.
- Fill valve replacement (Fluidmaster, Torbeck, Geberit)
- Flush seal replacement (drop and outlet valves)
- Pan re-seats (wax and waxless)
- Macerator strip-down and rebuild
Hot water repairs
Immersion heaters fail thermostatic before they fail element — the thermostat goes first, the element second. Expansion vessel pre-charge drops over time and causes pressure relief valve weeping. PRVs themselves fail closed under scale build-up. All three are routine, planned-for repairs with clear parts and procedures.
Leak repairs — compression, push-fit, soldered
Compression repairs need correct olive sizing and proper torque. Push-fit repairs need correct insert grades and pipe preparation. Soldered repairs need full drain-down, clean pipe surfaces and the right flux for the location. Mixing techniques mid-repair (push-fit onto a soldered tail without an adaptor) is how slow leaks get built into the system.
Frequently asked
Straight answers to the questions Kent homeowners ask us most
How much does a plumbing repair cost?+
Our minimum call-out covers the first hour on site including diagnosis and minor repairs. Larger repairs are quoted as a fixed price after diagnosis — never hourly. You'll know the cost in writing before we start.
How quickly can you attend?+
Most non-urgent repairs are booked within 24–48 hours. Genuine emergencies (uncontrolled leaks, no hot water in winter for vulnerable households) typically within 1–4 hours.
Will you fix it in one visit?+
Wherever possible, yes — stocked vans handle the vast majority of common repairs on the first attendance. Specialist parts (rare cartridges, obscure cylinder spares) may need a return visit.
Do you guarantee the repair?+
Yes — every repair carries a workmanship guarantee of up to 5 years from the date of installation. We don't supply parts ourselves, but if a part fails inside its manufacturer warranty we'll usually replace it free of charge.
What if you can't find the leak?+
If the source isn't visible after standard checks we'll quote a proper leak detection survey (acoustic, thermal or tracer gas) rather than smash holes in the wall hoping to find it.
Can you repair tenanted properties?+
Yes — we work with many Kent landlords on direct-bill arrangements. Tenants can call us directly, we attend on the landlord's authorisation, and bill the landlord with an itemised report.
Do you carry parts for older properties?+
Yes — a lot of our work is in pre-war housing across Rochester, Chatham, Maidstone and Tunbridge Wells. We carry parts for older imperial copper, lead transition fittings and traditional fittings.
What areas do you cover?+
Kent, Medway, South-East London and the surrounding Home Counties for both reactive and pre-booked repairs.
Related services
Areas we cover
Get it diagnosed properly — and fixed once.
Same-day where possible across Kent. Fixed price in writing. Workmanship guarantee on every repair.
Fully insured · Workmanship guarantee · 7 days a week